Shipping Policy

Thank you for shopping with us. Please review our shipping policy carefully before placing your order. By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms below.

Important: Processing Time vs. Shipping Time

Every order moves through two separate stages:

1. Processing Time — the time it takes for our team to receive, prepare, package, and hand off your order to the shipping carrier.

2. Shipping Time — the time the carrier takes to deliver your package to you after it leaves our facility.

All shipping estimates and delivery quotes provided at checkout, by the carrier, or by our team apply to shipping time only — they begin AFTER processing is complete.

Shipping quotes do not include processing time. The total time from when you place your order to when it arrives is processing time + shipping time.

This is one of the most important things to understand about our shipping timeline, and we want to make sure it is clear before you order.

Processing Time

Standard processing time is within 24 business hours, Monday through Friday, from the time your order is placed.

• Business hours are Monday through Friday only. Weekends and U.S. federal holidays are not counted as business hours.

• Orders placed on a weekend or holiday will begin their 24-business-hour processing window when business hours resume on the next business day.

• Example: An order placed Friday at 3:00 PM will be processed by the end of the next business day (Monday). An order placed Saturday morning will not begin processing until Monday and will ship within 24 business hours from that point.

• During product launches, live sales, flash sales, restocks, promotions, and major holiday seasons, processing time may extend up to 3 business days.

• Orders containing pre-order, made-to-order, or back-ordered items will not ship until all items are ready. Mixed orders will ship together once the longest-lead item is in stock.

You will receive a shipping confirmation email with a tracking number once your order has been handed to the carrier. Until that email arrives, your order is still in the processing stage.

Exception: Liberator Items (Made-to-Order)

Liberator products are an exception to the 24-business-hour processing rule. Every Liberator item is hand-cut, hand-stitched, and made to order by the manufacturer once your order is placed. These items are not pre-stocked.

• Liberator items typically require 7 to 14 business days to be produced before they ship.

• Production timelines are set by the Liberator manufacturer and are subject to change based on their order volume.

• Liberator items ship directly once production is complete; shipping time begins after production is complete.

• If you order a Liberator item alongside other in-stock products, your full order will ship together once the Liberator item is ready, unless you have specifically requested split shipping at the time of purchase (additional shipping fees apply).

• Because Liberator items are custom made to order, they cannot be canceled, returned, or refunded once production has begun. Please review the product details carefully before purchasing.

Shipping Time

Shipping time begins only after processing is complete and your order has been picked up by the carrier. Estimated shipping times are:

• Standard Shipping (U.S.): 3 to 7 business days after processing

• Expedited Shipping (U.S.): 2 to 3 business days after processing

• Priority / Express Shipping (U.S.): 1 to 2 business days after processing

Shipping times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside of our control may extend delivery times.

Example: If you place a Standard Shipping order on a Monday morning, processing will be complete by Tuesday (within 24 business hours), and shipping can take an additional 3 to 7 business days from that point. Paying for expedited shipping speeds up the shipping portion only; it does not shorten processing time.

Shipping Rates

Shipping rates are calculated at checkout based on the size and weight of your order and the destination address. The rate shown at checkout reflects shipping cost only — it is not an estimate of total delivery time.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update with the carrier. If your tracking has not updated within 48 hours of receiving the shipping confirmation, please contact us.

Discreet Packaging

All orders are shipped in plain, unmarked packaging. The return label and shipping label will not reference the nature of the products inside. Your privacy is important to us.

Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable, incorrect, or incomplete address, the customer is responsible for the cost of reshipping.

If you notice an error in your shipping address, please contact us immediately. Address changes can only be made before your order enters the processing stage.

Damaged Packages — Always Covered

If your order arrives damaged in shipping, we will replace it regardless of whether Navidium Shipping Protection was selected. Damaged-in-transit claims are always covered.

To file a damage claim, please contact us at customerservice@niklovin.net within 7 days of delivery with:

• Your order number

• Clear photographs of the damaged outer packaging

• Clear photographs of the damaged product

• A brief description of the damage

Please do not discard the original packaging until your claim has been resolved. Replacements are sent at no additional cost, subject to product availability. Where the original item is no longer available, we will offer a comparable replacement or store credit.

Lost, Stolen, or Missing Packages

Once a package has been handed to the carrier, the carrier assumes responsibility for delivery. How a missing, stolen, or lost-in-transit package is handled depends on whether you selected Navidium Shipping Protection at checkout.

If You Selected Navidium Shipping Protection at Checkout ✅

Navidium covers your order against the following:

• Packages marked "delivered" by the carrier but reported as missing

• Packages stolen from a porch, mailbox, or other delivery location

• Packages lost in transit by the carrier

If any of the above happens to a Navidium-protected order, we will send a replacement. To file a claim, please contact us at customerservice@niklovin.net within 7 days of the issue with:

• Your order number

• A description of what happened

• Confirmation that you have already checked around your delivery location, with neighbors, and at your local post office, and waited at least 24–48 hours (for "delivered but missing" packages)

Replacements are sent at no additional cost to you, subject to product availability. Where the original item is no longer available, we will offer a comparable replacement or store credit.

If You Did NOT Select Navidium Shipping Protection ❌

If you declined shipping protection at checkout, we are not responsible for packages that are:

• Marked "delivered" by the carrier but reported as missing

• Stolen from a porch, mailbox, or other delivery location

• Misdelivered by the carrier to a neighboring address

• Lost in transit by the carrier

In these cases, the claim must be filed directly with the shipping carrier (USPS, UPS, FedEx, etc.). We can provide you with the tracking information needed to support your claim, but we are unable to issue a refund or replacement.

Carrier claims processes typically take up to 20 days to resolve, and the outcome of the claim is determined by the carrier — not by us.

If your tracking shows "delivered" but you have not received your package, please:

1. Check around your delivery location, with neighbors, and at your local post office

2. Wait 24–48 hours, as carriers occasionally mark packages delivered before they actually arrive

3. File a claim directly with the carrier

Claims for missing, stolen, or lost packages must be reported to us within 7 days of the carrier's delivery scan (or expected delivery date, if no scan was made). Reports submitted after 7 days cannot be processed.

Our Recommendation

We strongly recommend selecting Navidium Shipping Protection at checkout. It is the fastest, easiest way to ensure your order is replaced quickly if anything goes wrong during shipping. Once an order has been placed without protection, it cannot be added retroactively.

Carrier Delays

We use trusted carriers including USPS, UPS, and FedEx. Once your package is in the carrier's hands, delivery timing is fully outside of our control. Delays caused by the carrier, weather, holidays, customs, or other circumstances do not qualify for a refund of shipping fees or a refund of your order.

International Shipping

If we ship to your country, please note:

• International orders may be subject to customs duties, taxes, and import fees, which are quoted at checkout and levied to the customers country.  

• International shipping times vary widely (typically 10 to 30 business days after processing) and are subject to customs clearance.

• We are not responsible for items held, delayed, or seized by customs.

Holiday & Live Sale Notice

During holidays, live sale events, flash sales, and major promotions, order volume increases significantly. Processing time will extend during these periods, and shipping carriers may also experience delays. Please plan ahead and order early — we cannot guarantee delivery by any specific date.

Order Changes & Cancellations

Once an order has entered processing, it cannot be canceled, modified, or have items added or removed. Please review your order carefully before submitting.

Questions

If you have questions about your shipment, please email us at customerservice@niklovin.net with the subject line "Shipping Question – [Your Order