Refund & Return Policy

Effective Date: May 9, 2026

All Sales Are Final

Due to the intimate and personal nature of the products we sell, all sales are final. We do not accept returns, exchanges, or issue refunds on any product once an order has been placed and shipped.

This policy is in place to protect the health, safety, and well-being of every customer we serve.

Why We Cannot Accept Returns

The products offered through our store are classified as personal-care, intimate-wellness, and body-contact items. For health, hygiene, and safety reasons, these products cannot be restocked, resold, or redistributed once they have left our facility. Specifically:

• Hygiene and contamination risk. Once a package leaves our warehouse, we have no way to verify that a product has not been opened, used, or exposed to bacteria, bodily fluids, or other contaminants. Reselling such items would pose a serious health risk to other customers.

• Tamper-seal integrity. Many of our products are sold with manufacturer tamper-evident seals or hygienic packaging. Once these seals are broken — or once the product has been in a customer's possession — the product is no longer considered safe for resale under industry safety standards.

• Regulatory and industry standards. The intimate-wellness and personal-care industry follows strict guidelines that prohibit the resale of returned products. This standard is upheld by reputable retailers across the industry and exists to protect consumers.

• Personal and intimate use. By the very nature of how these products are used, returns introduce risks that no amount of cleaning, repackaging, or inspection can fully eliminate.

This policy is not unique to our store — it is the standard across the intimate-wellness, sexual-health, and personal-care retail industry, and it exists for the safety of every customer.

Limited Exceptions

While all sales are final, we stand behind the quality of every product we ship. We will work with you in the following limited situations:

1. Damaged in Transit (Always Covered)

If your order arrives damaged, we will replace it regardless of whether Navidium Shipping Protection was selected at checkout. Please contact us within 7 days of delivery with:

• Your order number

• Clear photographs of the damaged outer packaging

• Clear photographs of the damaged product

• A brief description of the damage

Please do not discard the original packaging until your claim is resolved. We will review the claim and, where appropriate, send a replacement of the same item or a comparable substitute if the original is no longer available.

2. Defective Product

If a product arrives with a manufacturing defect that prevents normal use, please contact us within 7 days of delivery with your order number, a description of the defect, and supporting photographs or video. Verified manufacturing defects will be replaced with the same item, subject to availability.

3. Incorrect Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery with your order number and a photograph of the item received. We will arrange to ship the correct item.

Please note: Replacements under these exceptions are issued in the form of the same product. Cash refunds are not provided.

What Is Not Covered

The following situations do not qualify for a replacement, return, or refund:

• Change of mind, buyer's remorse, or accidental orders

• Dissatisfaction with product preference, scent, color, sensation, or personal experience

• Allergic reactions or sensitivities (please review ingredient lists carefully before purchasing; if you have known sensitivities, consult a healthcare provider before use)

• Items damaged after delivery due to misuse, mishandling, or improper storage

• Items reported outside of the timeframes listed above

• Orders marked as "delivered," lost in transit, or stolen without Navidium Shipping Protection at checkout (please file a claim directly with the carrier — claims can take up to 20 days; see our Shipping Policy for full details)

• Items purchased through live sales, flash sales, clearance, or marked "Final Sale"

• Liberator and other made-to-order items (see "Made-to-Order Items" section below)

Made-to-Order Items (Liberator)

Liberator items are made-to-order and are strictly non-cancellable, non-returnable, and non-refundable.

Each Liberator product is hand-cut and hand-stitched by the manufacturer specifically for your order. Production begins shortly after your order is placed, and once cutting and stitching has begun, the item cannot be unmade, restocked, or resold.

Because of this:

• No cancellations can be accepted on Liberator items once your order has been submitted to the manufacturer for production.

• No refunds, returns, or exchanges will be issued on Liberator items for any reason other than a verified manufacturing defect or shipping damage (see "Limited Exceptions" above).

• No size, color, or style changes can be made once production has begun.

Please review your Liberator selection — including size, color, fabric, and quantity — carefully before completing checkout. By placing an order for a Liberator item, you acknowledge and accept that it is a custom, made-to-order product and that all sales of made-to-order items are final.

Order Cancellations

Once an order has been placed, we cannot guarantee that it can be canceled. Our fulfillment process moves quickly to get your order to you as fast as possible. If you need to request a cancellation, please contact us immediately after ordering. Cancellation is only possible if your order has not yet entered fulfillment.

Liberator and other made-to-order items cannot be canceled once submitted to the manufacturer for production, regardless of how quickly you contact us.

How to Contact Us

For any of the limited exceptions above, please email us at customerservice@niklovin.net with the subject line "Order Issue – [Your Order Number]." Please include all required photographs and details in your initial message so we can resolve your claim as quickly as possible.

Claims submitted without required documentation, or outside the stated timeframes, cannot be processed.

Acknowledgement

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy. You also confirm that you understand that, due to the nature of our products, all sales are final and that returns cannot be accepted for health and hygiene reasons.

We appreciate your understanding. This policy exists to keep every one of our customers — including you — safe.